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Karelia sandvox phone number mac#
Karelia sandvox phone number windows#

When you first submit a feedback report it is assigned a unique case number. If you are working without an Internet connection, or you encounter other difficulties sending your feedback, your message will be saved and automatically sent the next time Sandvox is launched and there is an Internet connection available. If you are working without an Internet connection, or if our servers are unreachable to submit your feedback, you will be given the option to save your report (as an RTFD file) and email it to us later.Īlternatively, you can use our online support to contact Karelia. It is also possible to use our contact page.

Fill in the fields of the feedback form as described above.Choose "Send Feedback…" from the Sandvox menu.To contact Karelia for support or feedback: Preferences includes the current settings for the application.If you wish to send a screenshot you took yourself and that is not currently visible in the Sandvox windows, you will have to attach that in a followup message.

Karelia sandvox phone number windows#

This is most useful when your message describes a visual problem or something else that is showing on the windows when you are filling out this form.

When screenshot is checked, Sandvox automatically takes a screenshot of whatever is visible in the Sandvox windows at the moment and attaches that screenshot to your message.

Karelia sandvox phone number mac#

Not available in Mac App Store edition: Use these instructions if you wish to send in a console log if this option is disabled.

Filtered console log includes any error and warning messages generated by the application this is quite useful to attach when you are having problems.

(You can't attach files other than the kinds listed below to this message if it's necessary to send some other kind of file, you would have to do that in a followup message.) You can attach specific kinds of files to your message by checking the options below. Doing so will automatically associate your message with our previous correspondence, which makes it easier for us to help you! Attach Please note the information we request when reporting a bug: what you were doing, what happened, and what should have happened? Followup Case # If you are following up on an existing case you have already opened with our support team, enter it case number here.

Details A detailed description of the bug or feature. (You may empty this field to submit an anonymous comment, but we cannot reply if you do.) Send myself a copy If checked, you will be sent a copy of the report exactly as it was submitted to Karelia. From The email address at which Karelia may contact you regarding the report.